Support

SAP Post Implementation Support: WIZCORE provides maintenance services for the clients that have already working SAP solutions. The service consists in remote support of the client’s SAP administrators (technical support) and users that work on SAP system (application support) as well as outsourcing services.

Reduction in SAP maintenance costs – Maintenance services are provided under a permanent agreement and help reduce SAP maintenance costs. The costs of using the system may be planned in advance (a permanent agreement with a strictly defined scope and a lump payment). The system is supervised by specialists who thanks to their wide expertise in many SAP implementations solve problems quickly and efficiently. The system users as such may focus on their essential duties and administrators may improve and develop IT solutions instead of currently dealing with repetitive users inquiries.

Service scope tailored to needs

The cooperation scope is defined separately with each client and may include:

  • Technical support : In-house support for SAP administration team (the client’s employees) or outsourcing of the client’s SAP system administration (WIZCORE consultants serve as client’s SAP administrators)
  • Application support : In-house support of client’s SAP users (application service)

SAP administration support – Within this service WIZCORE continually controls the security and efficiency of the systems used and assists in system development planning. This gives the client a guarantee of infallibility of the system and security and allows to focus on other areas of operation.

SAP application support

– WIZCORE consultants provide in-house support in solving problems that arise during everyday use of the system. Moreover, the client’s SAP system is constantly monitored with the aim of finding possible faults e.g. in data entered by users or in areas that may cause problems in future. Wizcore’s application support concerns the full scope of modules of mySAP ERP (SAP R/3) as well as SAP BW (data warehouse) and mySAP SEM (strategic enterprise management).