SAP Solution Manager 7.0

WHAT IS IT ABOUT ?

In today’s competitive market, individuals who possess essential business and technological skill enjoy a significant advantage over their peers. This is particularly true if your expertise includes SAP software. The SAP Solution Manager 7.0 program provides that competitive edge. When you are sap certified, you join a distinguished community of experts recognized globally. Today more than 14,000 consultants and users worldwide are part of this exclusive community.

Course Overview

Who is it for ?


  • This course is aimed at Project Managers, Project Team Members and People with organizational responsibilities
  • The course is also suitable for customers who are still using an SAP R/3 version of the component.

Pre Requisites


  • Basic knowledge of SAP systems

What will you learn ?


  • SAP Solution Manager Overview
  • Installation Overview
  • Customizing SAP Solution Manager
  • IMG structure (Basic and Optional Settings)
  • Solution Monitoring
  • System Monitoring
  • Business Process Monitoring
  • Service Desk
  • Service Desk Reporting
  • Message Processing
  • Service Delivery
  • Service Plan
  • Issue tracking
  • Maintenance Optimization
  • Early Watch Alert Reporting
  • Service Level Reporting
  • Solution Reporting
  • Service Reporting
  • Availability Reporting
  • System Administration Reporting
  • Solution Manager Diagnostics
  • Change Request Management
  • SAP Solution Manager – Short overview
  • SAP Solution Manager Service Desk – Basics
  • Master data – Short overview
  • Business-Process ”Service Desk Message”
  • Create a message
  • Process a messages
  • Customizing of processes
  • Reporting and monitoring
  • Service Desk: additional functions
  • Service contract and SLA
  • IC Web Client
  • ICSS
  • Solution data base
  • Interfaces to other helpdesk tools
  • Roles
  • The SAP Solution Manager Concept
  • Overview Change Request Management
  • Projects and Release Management
  • Projects and Change Requests
  • Regular Corrections: Process
  • Urgent Corrections: Process
  • Administration and Test Messages
  • Security Concept and Object Locking
  • Change Request Reporting
  • Managing/Extending Task Lists
  • Change Request Troubleshooting