SAP Customer Relationship Management ( CRM )


SAP CRM module helps you manage customer relationship and engage with your customers anywhere, anytime. Through this module you get the complete customer information and manage and increase sales. The customer information can be derived from interaction history to the behaviour on social media and intuitive tools. With different measures to know about your customers you can continually improve your sales, marketing and service processes and delight your customers

Course Overview

Who is it for ?

  • SAP End users
  • SAP SD consultants
  • IT/Business analysts
  • Project team members
  • Aspiring SAP CRM Consultants

Pre Requisites

  • A general understanding of sales and customer relationship terms
  • Knowledge of Sales Processes

What will you learn ?

1. SAP CRM Basic Functions and Master Data

  • CRM Billing
  • Partner Processing
  • Actions
  • Pricing Fundamentals
  • Business Partner
  • Organizational Management
  • Product Master

2. SAP CRM Sales

  • Opportunity management
  • Copying control
  • Quotation management
  • Order management
  • Special functions in quotation and order management
  • Pricing in SAP CRM Sales
  • Contract management
  • Rebate processing

3. SAP CRM Service Course Contents

  • Installed base management
  • Individual objects
  • Service contract processing
  • Service agreements
  • Service contracts
  • Service plans
  • Service order processing
  • Resource planning
  • Service confirmation
  • Service billing
  • ERP Integration
  • Complaints and returns processing
  • Complaints and returns